My MIL gifted me a $500 gift card for Christmas 2022. I got pregnant shortly after and then breastfed. Couldn’t do most medspa services either due to chemical used, can’t lay flat on your back, etc etc. so I decided I’d wait til I could actually enjoy my gift card. I called earlier this year asking about redeeming my gift card and scheduling a service. I was informed that my gift card expired after 1 year. It didn’t state that anywhere on the gift certificate and wasn’t verbally stated to my MIL when purchasing (from her recollection & they’ve since switched ownership) They mentioned it was mentioned on the client intake form. I was told they’d speak to the owner and see what they could do. But she did know that they definitely wouldn’t give me full amount but could maybe allow me to purchase some product. It’s been MONTHS and never received a call back. $500 down the drain. Disappointed and won’t be returning. Not great customer service in my opinion. Especially if you switched ownership and heard I was pregnant/nursing I’d think having a little leniency but never heard back.